Accepted Payment Methods
- We accept major debit and credit cards (e.g., Visa, Mastercard) and PayPal.
- All payments are processed securely through our trusted payment gateway.
Currency & Pricing
- All prices on fezli.co.uk are shown in GBP (£) unless stated otherwise.
- Prices may change at any time without prior notice, including during sales or promotions.
- Any discount codes or offers are applied at checkout and may be subject to expiry dates or conditions.
Order Confirmation & Acceptance
Once you’ve placed your order, we’ll email you to confirm receipt. This isn’t an acceptance of your order, just an acknowledgement. Your order is only confirmed and completed when we dispatch your item(s). Please note that payment processing can take up to 48 hours, and we only begin processing orders after payment is complete.
Shipping & Handling Charges
- Shipping costs are calculated at checkout based on your delivery address.
- Estimated delivery times are shown at checkout and in your confirmation email.
Returns & Refunds
- Returns and refunds are handled in line with our Returns & Refunds Policy.
- Please review that policy for details on return timeframes, item condition, and refund processing.
- Where a refund is approved, it will usually be issued to the original payment method.
Taxes, Duties & Import Fees
You are responsible for any taxes, duties, or customs charges applied to your order, which will depend on your location and local regulations.
Fraud Prevention & Security Checks
We use fraud prevention tools and security checks to protect our customers and our business. In some cases, we may contact you for additional verification before dispatching your order.
Changes to These Billing Terms
We may update or amend these Billing Terms from time to time. Any changes will be posted on this page and will apply to future orders from the date they are published.
Contact & Business Information
- Trade Name: Fezli
- Phone: +447306158258
- Email: support@fezli.co.uk
- Address: 37 Stevenage Rd, London SW6 6NP, United Kingdom