Dispatch time
All orders are dispatched within 2 business days of purchase.
Orders placed before 2:00 PM (Monday–Saturday) will be processed the same day. Orders placed after 2:00 PM or on Sundays / Public Holidays will be processed on the next working day.
Delivery time
We ship all orders via a tracked delivery service.
Estimated delivery timeframe is 4–5 business days after dispatch.
Shipping days
Orders are processed and shipped Monday to Saturday. No shipments are dispatched on Sundays or public holidays.
Tracking information
Once your order has been shipped, you will receive a tracking link via email or SMS to monitor your delivery status. Please allow 24 hours for the tracking to become active after you receive the link.
Delays
While we always aim to deliver within the stated timeframes, delays may occasionally occur due to factors outside our control (for example, courier delays, weather conditions, or high seasonal demand). If your delivery is significantly delayed, contact us and we will investigate with the carrier.
Contact & support
If you have questions about your order, tracking, or delivery options, please contact our support team:
- Email: support@fezli.co.uk
- Phone: +44 7306 158258
Last updated: October 2025